Mission Multiplier is proud to announce that we are now ISO 9001:2015 certified! That means we have made a commitment to a strong overarching principle: providing the utmost quality of products and services to you, our customer.
ISO 9001 is an internationally recognized quality management standard that presents guidelines intended to increase business efficiency and customer satisfaction. This is achieved by embedding and implementing a quality management system throughout the entire organization. Mission Multiplier spent months developing and implementing a quality management system based on 8 key principles: a Customer Focus, Good Leadership, Involvement of People, a Process Approach to Quality Management, a Management System Approach, a Commitment to Continual Improvement, a Factual Approach to Decision Making, and High-Quality Supplier Relationships.
1 – A Customer Focus
The customer is the primary focus of our business. By understanding and responding to the needs of customers, we can more readily deliver the products and services that you are looking for.
2 – Good Leadership
We are committed to maintaining a team of good leaders who can quickly establish unity and direction in our business.
3 – Involvement of People
The inclusion of everyone on our team is critical to our success. We are dedicated to maintaining a motivated, committed team that will tend towards innovation and creativity, and utilize their full abilities to complete their projects.
4 – Process Approach to Quality Management
The best results are achieved when activities and resources are managed together. This process approach to quality management can lower costs through the effective use of resources, personnel, and time. We can then pass that cost savings along to you.
5 – Management System Approach
Our leaders are dedicated to the goals of our organization, and will aid each other to achieve improved productivity and quality of service.
6 – Continual Improvement
The importance of this principle is paramount, and will be a permanent objective of our organization. We are dedicated to continual improvement, leading to faster and more efficient development of products and services that will benefit you, our customer.
7 – Factual Approach to Decision Making
Effective decisions are based on the analysis and interpretation of information and data. By making informed decisions, our organization will be more likely to make the right decision. As we continue to make this a habit, we will be able to demonstrate the effectiveness of past decisions, putting confidence in current and future decisions.
8 – High-Quality Supplier Relationships
It is important to us to establish a mutually beneficial supplier relationship where value is created for both parties. Through close contact and interaction with our suppliers, both our organization and theirs will be able to optimize resources and costs. That means more time and cost savings that can be passed along to you.
This is an exciting time for Mission Multiplier and our customers. If you would like to know more about what this means for you, please feel free to reach out to us at firstname.lastname@example.org.